We have a 60-days, no questions asked, 100% Money-Back Guarantee! If you are dissatisfied with any product you receive in your order, you may return it, unopened and undamaged, within 60 days from the date it was shipped. Upon return of the products in compliance with our return policy, we will cheerfully refund the product cost of the item(s) returned. We encourage you to inspect the contents of your package(s) as soon as you receive it to ensure that you have sufficient time to evaluate the products inside of the 60-day return window. Scrapjazz.com will not issue refunds after 60 days.
To qualify for a refund, product(s) must be delivered to our warehouse within 60 days of the original shipment. The product(s) must arrive in the same condition we shipped them - unopened, undamaged, and unused. Please package the product(s) carefully for the return trip in order to avoid damage in transit. Products that have be opened, used, or damaged in transit will not be accepted for return or refund and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 60-day return window, please contact our customer service department to make special arrangements.
For your protection, we maintain a very high level of quality control on products shipped out of the Scrapjazz.com warehouse. Occassionaly a customer will inform us that they open a product packaged by the manufacturer and the product is defective. If you receive a defective product, please contact us immediately and we will provide you with directions on how to contact the manufacturer for a replacement product.
If your return is required due to our error, we will pay for return shipping costs, provided that the return is pre-approved and you have received a return authorization (RMA) number. Please note that the original shipping charge is non-refundable.
If you are planning on returning an order please contact us here or call 480-265-9299 to request a return authorization number (RMA).
Scrapjazz.com is an Internet store with a large warehouse distribution facility. We are not a brick-and-mortar retail store. Because our customers are unable to physically visit us, we strive to make shopping at our web store as close to the "in-store experience" as possible.
Customers often inquire as to whether or not we have a catalog. Our inventory changes weekly it would is impossible to update a catalog in print form regularly enough to reflect the contents of our store. Although we do not have a print catalog, we think of our online store as a virtual catalog. All of our scrapbook supplies can be found in the store with a picture, price, description, and - in many cases - product reviews and project ideas.
Shipping charges are either a flat rate (if the order qualifies) or else calculated based on the weight of the total package, the requested shipping speed, and the travel distance. You can see your shipping charge before providing any billing information be using the shipping calculator in the shopping cart.
Except when otherwise specified, shipping fees are not calculated based on the value of the order or the quantity of the items in the order.
Countries outside the U.S. may charge you additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.
If you would like to know how much your order will cost to ship, simply use the "quick shipping calculator" in your shopping cart. Simply enter your zip code and state, then select your preferred shipping method and click the "Apply" button. Your shipping charges will calculate before you are required enter any billing information.
For detailed information on shipping charges and shipping times, please visit our shipping information page.
Not at this time.
We will email you an order-receipt confirmation within minutes of placing your order. If you do not receive the confirmation within 24 business hours, please contact us via email here for assistance.
AOL USERS: Please be aware that AOLs automatic SPAM filters have been intercepting emails sent from us and placing them in users' SPAM folders for deletion. These include, but are not limited to, order confirmation emails and shipping emails containing tracking numbers for packages. If you have not received an order confirmation email from us, please first check your SPAM folder before contacting Scrapjazz.com customer service staff.
As soon as your order is placed we begin processing your order. We do all we can to pick, package, and ship your order as quickly as possible. We are scrapbookers, too, and we understand that scrapbookers need their products as quickly as possible for their projects. Currently, we are shipping orders in 1-3 business days. Deliver times will ultimately be determined by the distance between our warehouse in Mesa, Arizona and your address. We know you are anxious to get your orders and start scrapping, so we are working as fast as we can!
Any orders that are 3-Day, 2-Day, or Next-Day are shipped the same business day they are ordered if the orders are placed before noon MST. Orders placed after noon MST are shipped the next business day.
Please note that if your billing address is different from your shipping address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.
When your order ships we will send you an order status e-mail with a tracking number - if it's available for your shipping method - allowing you to track your package while it is in transit. If at any time you need information concerning the status of your order, you can access your order info from our order status page. If you need further assistance you can contact us here or you call 480-265-9299 8:30 AM-5:00 PM PST M-F. In order for us to serve you better it is helpful to have your order number ready.
Our customer service representatives are dedicated to ensure that each and every customer receives a response as quickly as possible.
If an item you ordered is out of stock for whatever reason, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable.
We understand that some of you will not be able to utilize particular supplies unless the entire order is available. In these cases we ask you to indicate a special request in the "Comment Section" of your order form. We will be sure to contact you if a specially requested item is unavailable.
We are very sorry, but we do not accept backorders at this time.
Our customer service department is here to help.
NOTE: Our customer service staff is available M-F 9:00 AM - 5:00 PM MST. After hours, please contact us by e-mail.
We will make every effort to accommodate your requests. You can contact us here or call us at 480-265-9299. If your order has not already been shipped we will be happy to accommodate you. Please be aware that additions lengthen the processing time for orders so you will not receive them as timely. For this reason, we encourage customers who are interested in adding more than one or two items to their orders to place a separate order.
We accept all major credit cards - MasterCard, Visa, American Express and Discover. We also accept PayPal.
There is a page on the Scrapjazz.com website dedicated to coupons and specials. You can find that page here. Some promotions are mentioned in our weekly newsletters. Other times, we'll send special newsletters to our valued existing customers. We also occassionally include coupons in shipped packages.
You may only use one coupon per order. If two or more coupons are entered into the coupon filed of the online order form, neither coupon will be accepted by the system.
You may contact us by e-mail, by phone or by mail
6024 East Main Street
Mesa, Arizona 85205
Yes. We currently ship to more than 100 international countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, and the United Kingdom (Any State). We also ship to the 50 United States, U.S. territories, and military PO boxes. If you are interested in placing an international order and we do not currently ship to your country, please contact our customer service team here to suggest that we add your country to our shipping destinations.
We do not sell wholesale. Scrapjazz.com is solely an online retailer and does not offer wholesale pricing. We offer discounts on some bulk purchases. For information about buying products in large quantities, please contact Customer Service here with your request. We will do our best to work with you.
If your product arrives without transit damage, but has a manufacturing defect, please contact our Customer Service team . The manufacturer will replace the item, and our team can either give you the contact information or contact them for you, depending on what the particular manufacturer's requirements are for replacements. For detailed inquiries please review our Return Policy