WorkingMommy
SJ Diva
Posts: 6422
Reg: 04-15-07
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12-02-12 10:41 PM - Post#4029060
We switched to Chase bank awhile back. I've had a few issues mostly around how they have our logins set up (I can't pay bills and see my kids' accounts at the same time, I have to log in under another ID which irritates me since I transfer money to their accounts regularly). So okay, a pain but not the end of the world.
Anyway, on black friday my debit card wouldn't work. I thought it had gotten demagnetized. Come to find out, they deactivated it for "fraud." Fine and nice, but they made ONE attempt to call my home number at 10AM the prior week and said my phone "wouldn't accept a message." AND they didn't send me a replacement card because they hadn't talked to me. So my card's been down for days and I have NO CLUE.
These people have my cell number (they text me for pity's sake), my office number, my email...but none of those were tried. Just one attempt to call my home number while I was at work. Thankfully I always carry my american express and everywhere I shopped on BF accepts that. But I'd have been embarassed and furious if I didn't have another way to pay with me.
So tonight I'm paying bills and they said I was selected for a survey. I'm sure they are REAL sorry they asked me what I think. 
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3 Little Ladies
SJ Deity
Posts: 69861
Reg: 03-10-05
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12-02-12 11:00 PM - Post#4029070
In response to WorkingMommy
Not good timing for them to send you a survey.  I've been in that position before too.
Jen (*lilcamsmom)
Married to my HS sweetheart
SAHM to my 3 little ladies (14,11, & 6)
NO I'M NOT GOING TO TRY FOR A BOY!!!!!
Don't cry because it's over. Smile because it happened. -Dr. Suess
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scrappinmamma
SJ Grand Poobah
Posts: 2168
Reg: 01-07-07
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12-03-12 01:29 AM - Post#4029092
In response to 3 Little Ladies
My GF had the same exact thing happen to her and on BF; but I can't remember which bank. They only tried to call once, didn't leave a message and didn't try any other numbers. She is closing her account and going to a different bank.
It's nice that they try to protect their customers; but you would think that they would actually speak to you, before closing your card.
Kathleen - Happily married mom of 2 Lil Darlings!
In memory of those, we loved and lost...
Teegan, Jeannie, Janice, Ruthann and Auntie Cathy.
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RedSquirrel
SJ Queen of the Crop
Posts: 28115
Reg: 06-13-08
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12-03-12 04:26 AM - Post#4029110
In response to scrappinmamma
Woah. That's naughty of them. I'd be annoyed too.
 Rosey's blog: Squirrel's nuts--
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"Use what talents you possess — the woods would be very silent if no birds sang except those that sang best." ~ Henry Van Dyke |
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kaleidoscope
SJ Queen of the Crop
Posts: 25438
Reg: 02-13-09
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12-03-12 07:13 AM - Post#4029154
In response to RedSquirrel
UGH! Nice....
I had a citibank CC and they closed my account with no notice at all. Apparently, they didn't like it had gotten paid off and then hadn't been used for a bit. Jerks. We only found out when I tried to get another card for hubby.
Friends aren't people you particularly like for any special reason. You just like people because they're your friends.
Rosamunde Pilcher, The Empty House |
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